NEW: More GP Appointments (Jan & Feb 2017)
During January and February the practice is working with NHS England to offer extra GP appointments. This is because we know that there are times you want to be able to speak to/ see a GP at short notice. We also know that over winter lots of people have seasonal illnesses which require more than a pharmacy but don’t need emergency treatment.
The extra appointments will be bookable on the day by ringing reception on the usual number or by booking online. Initially you will be given a telephone appointment with a GP. If you need a face-to-face consultation you will be seen the same day.
If you haven’t yet signed up for GP Online Services simply attend the practice with two forms of photo ID and proof of address. We can sign you up there and then. GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on www.nhs.uk/GPonlineservices
If you are not able to keep an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.
When we are closed ....
Ring the surgery number 01926 857331 and listen carefully to the message. Depending on the time you are calling, you will be given an alternative number to ring. Bank Holidays are covered by the NHS 111 Service (dial 111)
Ring 999 if you are concerned you have a LIFE THREATENING CONDITION. Chest pains and/or shortness of breath constitute an emergency.
For very good NON URGENT INFORMATION the http://www.patient.co.uk/ website is a goldmine for non promotional information and leaflets about a wide range of medical conditions.
Online Access TO MEDICAL RECORDS
The practice now offers patients the facility to view on line information from their medical record relating to medications, problems, test requests, allergies, adverse reactions and vaccinations.
For more information please Click here
Named accountable GP for all patients - As of 1st April practices are required to allocate a named accountable GP to all patients including children. At our practice we do this by way of a 'usual doctor' which is allocated on registration. If you are unclear who your named accountable GP is you can ask for this information when you call in or telephone. If you feel you would like a different GP to be allocated to you then this again can be requested and we will do our best to accommodate that. You are still free to see any GP and in particular when a different GP may have a sooner or more convenient appointment for your needs. You may also be required to see or speak to alternative GPs particularly in urgent situations or if a home visit is required.
Download our practice leaflet
Click here to open link to NHS Constitution
Click here to open link to Care Quality Commission
You can now cancel appointments by email using AppointmentCancellations@castlemc.nhs.uk.
(Site updated 22/02/2017)